• Help Desk Analyst

    ID
    2018-3473
    # of Openings
    1
    Job Location : Location
    US-MA-Boston
  • Overview

    The Help Desk Analyst works on the corporate technical Help Desk team and focuses on resolving easy to medium break/fix issues. The majority of time is spent working with end users and IT staff to troubleshoot problems related to the desktop-computing environment. The position requires excellent, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts.

     

    If you are an innovative collaborator and proven performer who enjoys working on teams that deliver superior results, you may qualify for a rewarding career at Suffolk, a construction management firm that is sparking an industry revolution and has consistently been named a “best place to work”!

    Responsibilities

    • Answer direct calls to the Helpdesk for IT support.
    • Create tickets for all issues reported
    • Resolve incidents using documentation and pre-defined processes
    • Independently resolve problems of moderate to complex scope. Provide and document solutions to problems via proven diagnostic techniques.
    • Assist with PC deployment including PC imaging and customization
    • Assist with conducting new hire equipment and account preparation
    • Create documentation around solutions to common issues
    • Escalate issues to Help Desk management as needed
    • Assist with special projects as requested.

    Qualifications

    • Bachelor’s degree related to business or information systems with typically two to five years of end user support experience or equivalent combination of education and experience.
    • Familiarity with all, and good working knowledge of computer hardware and troubleshooting.
    • Good working knowledge of basic networking.
    • Familiarity with LAN, WAN and telecommunications technology.
    • Experience with Active Directory, MS Office 365 and Windows 10

    Working Conditions

    While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

    EEO Statement

    Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

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